Last updated: April 6, 2026
AIVITA collaborates with a certified third-party laboratory partner to deliver home tests. These terms apply to all purchases made through the app. By completing a purchase, you accept these terms. We reserve the right to change them with notice via the app.
Orders are placed directly in the AIVITA app and processed immediately via our laboratory partner (the lab partner), who ships the purchased home test(s).
Payment is made via secure payment methods (e.g., Apple Pay, credit card). The price includes VAT and any fees – see final price at checkout.
Confirmation is sent via email. If you do not receive confirmation within 24 hours, contact [email protected].
Delivery occurs within 2-7 business days in Denmark (depending on the lab partner's inventory).
Shipping is via post or courier (e.g., PostNord or GLS) to the address you specify in the app.
Delivery is included in the price within the EU.
If delivery is delayed (e.g., due to force majeure such as weather or strikes), we will inform you via the app or email.
If the package does not arrive within 14 days, you can request a refund or new shipment. Please contact support within 30 days of ordering.
You have a 14-day right of withdrawal from receipt, in accordance with EU consumer legislation.
Return unused tests in original unopened packaging. Return costs are paid by you, unless the product is defective.
Note: For hygiene reasons, opened tests cannot be returned unless they are defective. Refunds are issued within 14 days after receipt of the return.
Defective products: Contact support with photo/description – we will send a new one or refund in full.
Your data (address, test results) is handled in accordance with GDPR. See our privacy policy for details.
The sample is sent anonymized in the shipment and linked together via our unique identifier, which is not known to others.
The sample is sent to our Scandinavian laboratory partner, fully anonymized, where it is analyzed. The laboratory is fully GDPR-compliant, and the result is returned to us encrypted.
Delivery only within the EU (no international shipping outside).
These terms are subject to Danish law. Disputes are resolved via the Consumer Complaints Board.
Have questions? Write in the app or to [email protected]. We respond within 24 hours.
Thank you for choosing AIVITA!
